Start your Return or Exchange

Before proceeding with your return, please determine what category your order falls into by using the two options below:

 

1. You purchased your items through a third party seller such as Madewell, J.Crew, Nordstrom, etc.: please reach out to us directly to inquire about how to process your return. Our email address for returns and customer service inquiries is: hello@touchandgoinc.com 

 

2. You purchased your items directly from our site: please use our return portal here. 

 **Please note: any items purchased on our site at a discounted price of 25% or more (item discount or promotional discount code) are FINAL SALE and are ineligible for return or refund. No refunds or exchanges can be offered for these items.

If an item is returned worn or damaged, and there was no initial communication stating that the item was defective upon the receipt of the item, the item will be shipped back to you and you will be subject to additional shipping costs.

 

Please see our Shipping & Returns page for more information on our return policy.